Crys Black Consulting

SWTA SUMMER LEADERSHIP LAB · BRECKENRIDGE · SEPTEMBER 15, 2026

SWTA Friction Finder

Find the friction in your week, score it, and leave today with your first AI project.

TAKE THESE HOME

Three prompts you keep forever.

The three prompts from the workshop, ready to paste into ChatGPT, Copilot, or Gemini. Replace everything in [BRACKETS], text included. The third one writes your next ten prompts for you.

Prompt 1 · The meeting brief

Use it for a board meeting, council session, or press call.

Goal: Be ready for the [MEETING TYPE] with [AUDIENCE] on [DATE].

Role: You are a senior [comms / marketing / operations] pro who has worked in transit for years. Blunt, specific, no filler.

Action: Write a one page brief I can read in four minutes. Flag anything you inferred rather than found.

Context: [Paste: the agenda, your last report, your notes from the last meeting]

Example: [Paste: two briefs your team was proud of. Match that level of specificity.]

Prompt 2 · The service alert writer

Your bread and butter. Give this one to your assistant as standing instructions.

Goal: A rider alert about [DISRUPTION] that answers questions before they get asked.

Role: You are a transit communicator who is clear first and clever second.

Action: Give me the what, when, where, the rider impact, and what NOT to include. Keep it short enough to read at a bus stop.

Context: [Paste: the detour details, dates, routes, and your style guide]

Example: [Paste: your best past alert. Match the structure exactly.]

Prompt 3 · The template builder

Stop writing templates. Make the AI interview you.

I do this task every [WEEK or MONTH]: [describe it in two or three sentences].

Ask me the five questions you need answered to do this task well.

Then write me a reusable prompt template, in GRACE order (Goal, Role, Action, Context, Example), with [placeholders] for the parts that change, so I can run it every time without rewriting it.

GRACE = Goal, Role, Action, Context, Example. The five things a prompt needs when the output matters.

Start with 15 free minutes.

Book a call and we will find your next step. Or send your roadmap from Step 4 and I will reply personally.

Book 15 minutes with Crys